Terms of Service

Acceptance of Terms

By accessing or using Posthawk ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. The Service is operated by Sukses360, a company registered in the United Kingdom. These terms apply to all users of the platform, whether self-hosted or using the managed cloud at app.posthawk.dev.

Description of Service

Posthawk is an email infrastructure platform that enables you to send, schedule, receive, and manage email templates. It is offered in two modes: a managed cloud service hosted by me at app.posthawk.dev, and a self-hosted edition that you deploy on your own infrastructure. The platform includes a web dashboard, a worker API, SMTP relay capabilities, official SDKs (TypeScript, Python, Go), and an MCP server. All editions dispatch outbound mail through AWS SES.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account. You agree to notify me immediately of any unauthorized use of your account or any other breach of security.

Acceptable Use

You agree to use Posthawk only for lawful purposes and in compliance with all applicable laws and regulations. Your use of the Service is also governed by my Acceptable Use Policy, available at /aup, which is incorporated into these Terms by reference — violations of that policy are violations of these Terms. You may not use the Service to:

• Send unsolicited bulk email (spam) or violate anti-spam laws such as CAN-SPAM or GDPR
• Transmit any material that is unlawful, harmful, threatening, abusive, or otherwise objectionable
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
• Attempt to gain unauthorized access to the Service or its related systems or networks

Intellectual Property

The Posthawk software is provided for self-hosting under the terms of its license agreement. The Posthawk name, logo, and branding are trademarks of Posthawk and may not be used without prior written permission.

Self-Hosting Responsibilities

When you self-host Posthawk, you are solely responsible for your deployment, including server security, data backups, compliance with applicable laws, and the configuration of third-party services such as email providers and databases. I provide the Docker images as-is and am not responsible for issues arising from your infrastructure or configuration.

Billing & Cancellation (Cloud)

Paid plans on the cloud edition are billed monthly via Stripe. Plan changes (upgrade, downgrade, add-ons) are prorated against the current billing cycle. Pay-as-you-go overage is billed in $0.60 blocks per 1,000 emails over your plan's monthly allowance, and only available on Pro and Scale plans. You can cancel from the dashboard at any time; the subscription stays active until the end of the current billing period and I do not offer refunds for partial months. If I suspend or terminate your account for an Acceptable Use Policy violation, no refund is owed.

Data Processing Agreement

For cloud customers in the EEA, UK, or other jurisdictions where one is required, a Data Processing Agreement (DPA) is available on request from privacy@posthawk.dev. The DPA covers processing roles, subprocessor list (kept current at /subprocessors), and the EU Standard Contractual Clauses for any personal data that crosses to a US-based subprocessor.

Limitation of Liability

To the maximum extent permitted by law, Posthawk and its contributors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I do not warrant that the Service will be uninterrupted, secure, or error-free.

Termination

I may terminate or suspend your access to the cloud Service at any time, without prior notice or liability, for any reason, including if you breach these Terms or my Acceptable Use Policy. Upon termination, your right to use the cloud Service will immediately cease and your data will be retained per the schedule in my Privacy Policy. Termination of a cloud account does not affect your ability to run a self-hosted Posthawk instance under the applicable license.

Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Where local law in your jurisdiction grants you stronger rights — for example consumer-protection rules in the EU or UK — those rights are not waived by these Terms.

Changes to Terms

I reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes constitutes your acceptance of the new terms. I encourage you to review these terms periodically.

Contact Us

If you have any questions about these Terms of Service, contact me at legal@posthawk.dev. For privacy-specific questions, write to privacy@posthawk.dev. For acceptable-use enforcement, abuse@posthawk.dev.